You can report a repair by using the short form below or calling 0333 2300 464
We will need your name, telephone number, address and as much information about the fault as possible.
Gas and heating issues should still be reported to Gracelands by calling 0208 502 2250
For all tenancy related queries please contact Epping Forest District Council by clicking here.
Following the Government announcement regarding another national lockdown, we are continuing to follow national advice by continuing with a full repair service. This will be reviewed on a regular basis and may be impacted by staffing levels if COVID cases in the workforce rise or if we have difficulty sourcing materials.
All staff have the correct PPE equipment with face masks, gloves and wipes provided. Please help our staff by staying in a different room to where the repair will be carried out. If you have symptoms or are self-isolating please let us know and we will rearrange the appointment unless it is an emergency. We may also need to break down larger jobs to multiple visits to limit time in homes or help ensure social distancing.
We have advised our staff not to accept food or drinks whilst in homes so please don't be offended when they refuse.
We appreciate your support during this difficult time and are working hard to continue to provide a full repair service.
We will continue to review arrangements and keep you informed if anything changes